Refund policy

RETURN & REFUND POLICY

Last Updated: June 20, 2026

Thank you for shopping with veshirts.shop. We strive to provide quality products and excellent customer service. Please read this Return & Refund Policy carefully before placing an order.

1. Return Eligibility

Customers may request a return if:

  • A wrong product was delivered.

  • A damaged product was received.

  • A defective product was received.

  • The product received is significantly different from the product ordered.

To be eligible for a return:

  • The request must be submitted within 3 days of delivery.

  • The product must be unused, unworn, and unwashed.

  • Original tags, packaging, and labels must be intact.

  • Proof of purchase must be provided.

2. Non-Returnable Items

Returns will not be accepted for:

  • Products that have been used, worn, washed, or altered.

  • Products returned without original packaging or tags.

  • Products damaged due to customer misuse.

  • Products purchased during clearance or special sale events unless received damaged or defective.

  • Return requests submitted after the eligible return period.

3. Return Request Process

To request a return, customers must contact our support team with:

  • Order Number

  • Customer Name

  • Reason for Return

  • Clear photographs or videos of the product (if applicable)

Return requests can be submitted through:

Email: veshirts@outlook.com

Phone: +91 8320371849

Our team will review the request and provide further instructions.

4. Refund Eligibility

Refunds may be approved if:

  • The returned product passes inspection.

  • A damaged, defective, or incorrect item was delivered.

  • The order cannot be fulfilled due to our error.

Refund approval is subject to verification by veshirts.shop.

5. Refund Processing

Once a refund is approved:

  • UPI Refunds: 3–7 Business Days

  • Credit/Debit Card Refunds: 5–10 Business Days

  • Net Banking Refunds: 5–10 Business Days

Actual processing times may vary depending on the customer's bank or payment provider.

6. Cash on Delivery (COD) Refunds

For Cash on Delivery orders, approved refunds will be processed through:

  • Bank Transfer

  • UPI Transfer

Customers may be required to provide valid bank account or UPI details.

7. Exchange Policy

Customers may request an exchange if:

  • A wrong item was delivered.

  • A damaged product was received.

  • A defective product was received.

Exchanges are subject to product availability.

If a replacement product is unavailable, a refund may be issued.

8. Order Cancellation

Orders may be cancelled only before shipment.

Once an order has been dispatched, cancellation requests may not be accepted.

Customers should contact support immediately if they wish to cancel an order.

9. Shipping Charges

Shipping charges are generally non-refundable.

If the return is approved due to an error on our part, we may cover the return shipping cost at our discretion.

10. Fraud Prevention

veshirts.shop reserves the right to refuse any return, refund, or exchange request if:

  • Fraudulent activity is suspected.

  • False claims are submitted.

  • Policy abuse is identified.

11. Business Information

Brand Name: veshirts.shop

Trade Name: PATEL ENTERPRISES

Managed By: PATEL HUSENBHAI

GST Number: 24FXBPP5211D1ZW

Email: veshirts@outlook.com

Phone Number: +91 8320371849

Business Address:

S/O: PATEL AHMADVALI,
NAVINAGARI,
TA. KARJAN,
SANPA,
VADODARA,
GUJARAT – 391240,
INDIA

12. Customer Support Hours

Monday to Saturday: 10:00 AM – 7:00 PM (IST)

Sunday: Closed

13. Policy Updates

veshirts.shop reserves the right to modify, update, or revise this Return & Refund Policy at any time without prior notice.

Any changes will become effective immediately upon publication on this page.

Customers are encouraged to review this policy periodically.